Support Policy Page

How to place an order?

  1. To place your order, follow these steps :
  2. Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
  3. Once you’re done, click the ‘Add To Cart button.
  4. After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
  5. From there, you can either log in to your existing Hill Market account or simply continue as a 'New User' and create one.
  6. Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order.

How do I know if my order was placed successfully?

  1. Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
  2. You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

How do I check the status of my order?

  1. To find out when your order is arriving, you need to first log in to your account. Click on the Menu bar on your right-hand side of the screen.
  2. Click on purchase history to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status.
  3. After your order has been successfully placed, you will immediately receive a confirmation and order details via email. Once your products have been shipped, you will be notified again via email
  4. In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end with reasons and the revised shipping and delivery timelines.
  5. If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at, we will see what we can do to help.

How do I track my order?

  1. You can track your order from the website by clicking  'Track Order'  from the bottom of the website and putting your respective Order ID.

India Shipping

Shipping is free will be calculated areas-wise.  For orders outside, Darjeeling we add a flat shipping cost of ₹ 150 to your cart amount.

We ship our products mostly via Speed Post (India Post) which uses air mode to the nearest airport and then surface thereon. Using Speed Post service ensures we cover most of India, especially smaller towns and villages which courier services ignore for lack of volumes.

We also use other reliable national courier services (both air and surface modes), depending on the product shipped.

The shipping time depends on which part of the country you are located in. As a general rule of thumb, shipping timelines from the dispatch date are –

Metros and Major cities: 1-3 days

Smaller towns and cities: 4-5 days

North-East India and other villages: 6-10 days

International Shipping

We undertake international orders at actual shipping costs. We can ship to your address anywhere in the world. You will be charged the actual shipping cost.

We will ship your order using a service requested/agreed on by you. You will be charged on actual shipping costs – the shipping receipt will be shared with you.

Your bill value, hence, will be the cart value PLUS the shipping cost. You can pay using PayPal.

We cannot assign a fixed shipping cost to your destination at the moment, as we need to ascertain the weightage of the final package, and this would vary with product selection. We would like to keep things very transparent between us and share the final shipping receipt with you.

However, we are working on a better method wherein we can provide you an automated shipping tariff and check-out. Thank you in advance for your patience as we turn this out.

For the moment, once you select your products, please send us an e-mail, so we can take up your order immediately. We are also available on +91 8967305470 if you’d like to discuss this on chat (Whatsapp). You can also direct message us on Facebook (@HillMarket). Do note that these are approximate shipping timelines. While we do try our best to beat these delivery times, we cannot always guarantee to meet them.

However, in case of a delay we do try and get in touch with you our valued customer – and explain the reason for the delay and the approximate delivery date. If for any reason your package is delayed, please don’t hesitate to contact us.

As a rule, we ship products within 24 hours of order received.

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